Porter Vac Case Study

David Jenyns
David Jenyns

Roof Maintenance Experts – Case Study


  • Staff can now work more efficiently & independently
  • More time for the founder & general managers
  • A ‘shift in thinking’ for how a company operates

PorterVac’s Story

Porter Vac is a specialist gutter cleaning and roof maintenance company based in Melbourne. Set up by Dave Porter in 2003, it was the first specialist gutter cleaning service of its kind to be established nationwide. Over the years its services have grown significantly and is regarded as more than just a roof care specialist by its ever-growing catalogue of happy clients.

Dave Porter
Porter Vac Director

The Challenges

Porter Vac was early to market and carved out this new niche as a gutter cleaning specialist. However, over the years, as new services were added to the product line, founder Dave Porter realised that his company needed systems and processes to maintain his high standards.

“I was very aware that we needed the systems and I needed to put the work in, to scale the business,” Dave confirms. “But I just don’t feel I physically have the time.” Dave’s story will resonate with many business owner whose time is swallowed up by day-to-day running of the business operations.

“I’m starting to realise I’m just not capable of it,” Dave says, referring to his previous view of systems.

The Solution

Dave was introduced to SYSTEMology® via Entrepreneurs Organisation (EO). “SYSTEMology® definitely resonated with me as something that we could implement,” he explains.

Having now applied the SYSTEMology® methodology, one big change Dave identified was that – “Everybody needs a system to follow, which has been a bit of a mind shift for me!”

SYSTEMology® and systemHUB have allowed Dave and the Porter Vac team to dramatically improve team member efficiency and has installed systems thinking into the team. Team members now create their own systems and process – completely turning the old approach on its head.

“Previously, I had to do it all, or my general manager had to do it all. And we’re all so busy! This has been a totally different approach! It’s had minimal input from me.”

Porter Vac continues to offer commercial and residential roof maintenance care across Melbourne, Australia and with the help of SYSTEMology® will have the foundations to expand nationwide.

What’s Next?

Porter Vac has made remarkable advancements in their day-to-day productivity. SYSTEMology® has helped solidify their daily processes and built a fantastic foundation to support their growth.

Are you creating key person risk in your business? With the right systems and processes, your team can quickly upskill new and existing staff and still deliver at an exceptional standard. To find out how SYSTEMology® can work for you – click here.

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Systems were all over the place. The staff could not access and improve upon existing procedures.


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Confidence to tell clients that bigger workloads can be handled and management now more ‘hands off’ from day to day running.

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