How to Build a Customer Experience System That Drives Referrals and Revenue
Most business owners assume that if customers aren’t complaining, everything is fine. But research tells a different story: up to 80% of customers who leave were “satisfied” right before they walked away. Satisfaction, it turns out, is not a...How One Accounting Firm Saved 1,000+ Hours a Year Through SOP Automation
Your team spends hours every week on repetitive tasks they could describe in their sleep, yet nothing is written down, and no one has time to fix it. Sound familiar? In this episode, Shannon Smit, owner of the award-winning accounting firm Smart Business Solutions,...S3:E16 Super performance: 8 Strategies to Reach Full Potential with George Pesansky
PODCAST: S2:E1 Today’s Guest, George Pesansky George Pesansky is a master of continuous improvement, the founder of Capacity2Care, and the author of Superperformance. With decades of experience implementing Six Sigma and Lean methodologies in large organizations,...S3:E15 Why 99% of Entrepreneurs Fail (Michael Gerber’s System Secret)
PODCAST: S3:E15 Today’s Guest, Michael E. Gerber Michael E. Gerber is a renowned author and thought leader in the world of small business management, best known for his influential E-Myth series. Recognized as the world’s number one small business guru by Inc....S3:E14 The Secret To A $130M Business & Owner Freedom with Nick Sinclair
PODCAST: S3:E14 Today’s Guest, Nick Sinclair Nick Sinclair is the visionary leader and founder of TOA Global, a prominent outsourcing company specializing in accounting and bookkeeping. With over 20 years of experience, he has successfully scaled his business to more...
E-Myth Interview Download
