Mike uses Podio as one of his automation technology tools. He considers it the brain of his business. What do you consider the brain of yours?
Automation, I’ll speak very briefly on this because a lot of good people are going to talk about this later on today. Podio for us is the brain, that is the business. Everything is in there. The thinker at the top lobs the task in, the brain figures out who to send it to and delegates it with all the information they need to that specialist or that team of specialists.
One of the specialists in that team puts their hand up. They know as soon as they take that job off the table, depending on the task, they have twenty-four hours, forty-eight hours, whatever it might be, to do that task. It’s up to them now to be proactive and to alert the person requesting this job if they can’t finish on time. The problem to begin with up the top here is, yes, but what if? It’s all of the project management load.
Most businesses that have a bunch of thinkers up here and a bunch of doers down here have this stack of middle management project managers in the middle. That is very expensive. By using automation well, you can remove the whole chunk of that. This is your competitive advantage and a lot of profit that you’re leaving on the table.
So it gets delegated to the right place. They finish the work, send it back up and notify this person. Management, by exception, if that can’t happen, people are going to get notified. If they do a bad job, it gets sent back to that silo, it gets sent back to that team for someone else to do it. Three black marks and youre gone. We’ve obviously got a problem with our systems, with our training. So we need to improve our systems, so that shouldn’t be happening.
If you do a fantastic job, three times in a row or five times in a row, whatever it might be, we give them a little pay rise and now they’re a level two specialist and they can do more things, they get more flexibility. There are all sorts of ways we’re gamefying that now in the business. Does that make sense?
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