Where does your team go to find out how things are done in your business? If the honest answer is “it depends on who you ask,” you’re not alone. Most business owners I work with have the same problem. Their processes are scattered across Google Drive...
You know your business needs SOPs. You have tried to write one. You stared at a blank page, typed a few lines, got interrupted, and never came back to it. Sound familiar? You are not alone. The reason that SOP never got finished is not because you are lazy. It is...
What if your team could deliver consistent results, even when you’re not watching? If you’re a business owner who’s ever thought, “If I don’t check on it, it doesn’t get done,” you’re not alone. It’s one of the...
What happens when the one person who knows how to do something walks out the door? It might be the way your team opens the shop each morning. The steps for following up with a new client after their first meeting. The process for sending invoices on time every single...
Think SOPs are only for big corporations with 500 employees and a compliance department? Here’s the thing most small business owners get backwards: SOPs aren’t something you “graduate” into when you’re big enough. They’re what make...
What if every new hire could be productive in half the time, without you personally training them? If you’re like most business owners I work with, onboarding a new team member looks something like this: you spend the first week glued to their side, answering...