Podcast Episode #39 The Net Promoter System® (NPS) which has been used and loved by Disney, Lego, and Qantas, to name a few, is used to identify both your delighted clients, allowing you to get more business and referrals, and your disgruntled clients, giving you the...
Podcast Episode #38 You’ll no doubt be aware that sending a newsletter to your existing customers on a regular basis is not only a great way to engage with them, but also a way to promote new products and services and give other important updates that your company...
Podcast Episode #37 Leads are the lifeblood of any business. Generating them, however, can be tricky and maybe even frustrating at times. And this is why it’s important to always get on top of your lead generation efforts. One effective way to do that is through an...
Podcast Episode #36 By investing in an automated system to re-engage lost leads, you’re most likely to increase your sales conversion strategy rate without putting a big dent on your marketing budget. Follow Pete Williams in resuscitation marketing 101. Today’s...
Podcast Episode #35 A few simple standards around communication within your team, can go a long way to changing your team’s culture. Here are a few pointers from Eden Sunshine. Today’s Guest, Eden Sunshine Eden Sunshine (yes, that’s really his name) is an...
Podcast Episode #34 Terminating someone the wrong way can lead to costly legal breaches, so doing it correctly is vital. This 5-step system by Employee Relations expert Natasha Hawker, will guide you through conducting a performance-based employee termination process,...
